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TABLE OF CONTENTS
SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON GAME PROBLEMS
SECTION 5 - RUNNING THE GAME UNDER WINDOWS 95
SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES

DOS:
Insert the CD and switch to the CD drive by typing the drive letter followed by a colon. Ex: D:. Then type INSTALL to begin the installation program. Follow the on-screen prompts to complete the installation.

WINDOWS 3.1:
Insert the CD into the appropriate drive. From Program Manager, click on File, then Run. In the Command Line field, type the letter of the drive followed by \SETUP. Ex: D:\SETUP. Follow the on-screen prompts to complete the installation.

WINDOWS 95:
Insert the CD into the appropriate drive. Click on the Start Button, then Run. In the Open field, type the letter of the drive followed by \SETUP. Ex: D:\SETUP. Follow the on-screen prompts to complete the installation.

DOS AND WINDOWS:

Problem: When installing the game, you receive the message "Error reading drive D". Message will vary depending on what drive you are installing from.
Solution: There are several factors that can cause a "read" error of this type. The most common is a dirty or scratched CD. You should check the CD to make sure that there are no smudges, fingerprints, scratches or cracks on it. If you see any smudges on the CD, clean it off with a soft cloth and try it again. If the disk is scratched, it will need to be replaced.

If cleaning the CD doesn't help, the problem may lie with the CD ROM drivers. You should make sure that you are using a recent version of MSCDEX in your AUTOEXEC.BAT. If you're using DOS 6.0 or higher, use version 2.23 of MSCDEX in your C:\DOS directory. If you're using Windows 95, use version 2.25 of MSCDEX in the C:\WINDOWS\SYSTEM directory. You should also check with the CD ROM drive manufacturer to make sure that you have the latest version of their CD drivers. Outdated or incompatible CD drivers can cause this type of problem.

If you need to replace your disks or CD, replacement is FREE for the first 90 days of product ownership. After 90 days there is a $10.00 handling fee per program. For the fastest service, simply mail Disk #1 or the CD to us along with a copy of your sales receipt dated within 90 days or the $10.00 handling fee, and a note detailing your computer hardware and the problem that is occurring. Please include your full name, mailing address, and daytime telephone number so we can contact you if necessary. We will then send a complete replacement set of disks to you. The address is: CUC Software Fulfillment, 4100 West 190^th Street, Torrance, California 90504.

DOS ONLY:

Problem: After typing INSTALL, a row of dots goes across the screen and stops. The computer is locked up with this row of dots appearing on the screen.
Solution: The dots indicate the hardware detection portion of the installation program. You can bypass the hardware detection (and therefore the lockup) by typing INSTALL /M. If this entry doesn't work, try INSTALL /F. One of these entries should get you past the lockup. If these alternate INSTALL commands do not correct the problem, create an MS-DOS boot disk and install the game under the boot disk environment. The instructions for creating a bootdisk are called MS DOS Bootdisk Instructions.

WINDOWS ONLY:

Problem: You receive an error message stating, "Your current display driver is not supported by this game."
Solution: King's Quest V requires that Windows runs in 640x480x256 color mode.c Running Windows in less or more colors will cause this error message. The following instructions should help you change your Windows video resolution to 256 colors:

Windows 3.1
Double-click on Windows Setup in the Main program group. If the Display line reads "64,000", "32 million", "VGA" or "16 color", you will need to change to a driver that supports 256 colors. ("VGA" is a default Windows video driver that only supports 16 colors and will not work with Sierra's Windows games.) To change video drivers, select Options, then Change System Settings. Open the Display box to see the list of video drivers that are currently available. You should check your video card documentation for information on what 256 color driver to select.

Be careful when changing video drivers! If you choose one that is not designed for your particular video card, Windows will not display properly. If this occurs, change to your Windows directory, type: SETUP, and choose the "VGA" driver again. You should contact your video card manufacturer for the correct driver.

Windows 95
Click on the Start button, select Settings, then Control Panel. Double-click the Display icon. You will see four tabs: Background, Screen Saver, Appearance, and Settings. Click on Settings. In the box under Color Palette, it should say 256 Color. If it does not, click on the down arrow next to the window to view a list of choices, and select the one that says 256 Color. Restart Windows when prompted to do so. If you have any trouble running Windows 95 in 256 color mode, please contact your video card manufacturer for assistance.

Unless otherwise stated, the following issues can occur in both the DOS and Windows version of King's Quest V.

Problem: When you attempt to run the game, you receive an error message indicating insufficient memory.
Solution: Create a MS-DOS, Windows 3.1, or Windows 95 boot disk and run the game under the boot disk environment. This should free up enough memory to run the game. The instructions for creating a bootdisk are called MS DOS Bootdisk Instructions, BDWIN31, or BDWIN95.

Problem: The game locks up after the first sound effect is played (DOS version).
Solution: This usually occurs with Soundblaster 16 and compatible sound cards. To correct this, run the game's INSTALL program, and choose Adlib for Music and CMS Sound Blaster for Speech.

Problem: You receive an OUT OF HEAP message at Mordack's machine (Windows version).
Solution:

1. For Windows 3.1 run Windows in Standard mode by typing: WIN/S
2. In the game's Control Panel, raise the SPEED to maximum and lower the DETAIL to minimum.
3. Make a Windows 3.1 boot disk. The instructions for creating a bootdisk are called BDWIN31. In addition to the standard configuration lines, add the following: STACKS=9,256
4. Make sure that the Windows version of the game is the only application active. Disable all Screen Savers and close all other applications.
5. Turn off any different shells for Windows (i.e. Norton Desktop, PC Tools, Kid's Desk, etc).
6. Try playing under DOS instead of Windows.
7. Run the MS-DOS CHKDSK to check for lost allocation units or other errors on your hard drive (if you have MS-DOS 6.2 or higher, use the SCANDISK program). If MS-DOS reports error(s) found, then you should correct the allocation table problems. First, back up any irreplaceable data from the affected hard drive. To correct lost allocation units or other errors on the hard drive, use the CHKDSK /F command or any other disk diagnostics utility such as PC Tools, Norton Utilities, or Scandisk. Consult your MS-DOS or Disk Utility manual for more information. If you have corrected any hard drive errors, delete any files associated with the game from your hard drive, verify that you have plenty of free hard drive space and re- install the game. Be sure and backup your saved games. If you are using any disk compression such as Double Space, you will need twice as much free hard drive space as the game normally uses.

Problem: The program crashes with "Out of Hunk" message (DOS version)
Solution: Create an MS-DOS boot disk. The instructions for creating a bootdisk are called MS DOS Bootdisk Instructions. If the boot disk frees up over 600K of memory, but still doesn't solve the "Out of Hunk" error, there is one other possible solution. You will find a "minHunk=" line in the RESOURCE.CFG file. Try editing this file and lowering this value by 7K. This should solve the problem.

The Windows version of King's Quest V should run fine under Windows 95. If you do encounter difficulties, however, the following basic troubleshooting steps should help you resolve problems such as memory errors, crashes, lockups and illegal operation errors (GPFs).

Step 1 - Run the program from a minimal boot disk.
Memory conflicts are a common cause of problems with DOS games in the Windows '95 environment. Creating a Windows 95 boot disk will free up more system resources and memory for your games. The boot disk also creates an environment that is "cleaner" or free of extra TSR and utilities that can sometimes cause conflicts. The instructions for creating a bootdisk are called Win 95 System Disk Creation Instructions.

Step 2 - Check for corrupted files and hard drive errors.
Windows '95 contains a program called Scandisk that will check your hard drive for errors. To run Scandisk, click on Start, Programs, Accessories, System Tools and choose Scandisk from the list. If Scandisk finds any errors on the hard drive, fix them, then delete your game and reinstall it.

Step 3 - Check your sound card drivers.
Windows '95 ships with many sound card drivers, however, there are many sound cards are not directly supported. When a sound card is not directly supported by Windows '95, the game may lock up or crash. Check with your sound card manufacturer to see if they have Windows '95 drivers. If no Windows '95 drivers are available, running the game in MS-DOS mode may correct the problem.

Step 4 - Reinstall the game in a clean boot environment.
Lockups and other technical problems can be caused by corrupted game files. No program will run correctly if the data or executable files are corrupted. These corruptions will occur during the installation of the game and are usually due to conflicts with TSRs or other utilities running during the game installation. You should install the game in a "clean" boot environment. Reboot with a Windows 95 boot disk before reinstalling the game. The instructions for creating a bootdisk are called Win 95 System Disk Creation Instructions.

Step 5 - Create a clean Windows environment.
Make sure that all screen savers, virus scans, and sound-related Windows programs (IconHear It, Wired for Sound, etc.) are disabled before starting the game. You should also check to make sure that you have virtual memory enabled. You can check this by clicking on Start, Setting, Control Panel, System, Performance, Virtual Memory. Make sure that Let Windows manage my virtual memory settings is checked.

Step 6 - Check your CD-ROM drivers.
Windows '95 ships with the most common CD ROM drivers, however, there are some CD ROM drives out there that Windows '95 does not support directly. If you are having trouble reading CD's, check with your CD ROM drive manufacturer to find out what lines need to appear in your CONFIG.SYS and AUTOEXEC.BAT.

DOS SOUND CARD CONFIGURATION
In DOS, the best sound card settings for a SoundBlaster compatible card are I/O 220, DMA 1 and IRQ 5 or 7. If you're using a Pro Audio card, the best settings are I/O 220, DMA 3 and IRQ 5 for the Pro Audio portion of the card, set the SoundBlaster portion of the card to DMA 1 and IRQ 7. Make sure that the Soundblaster and ProAudio portions do not share the same DMA! Settings outside these parameters can cause lockups and/or choppy, repeating or garbled speech. Most sound cards have test utilities that will tell you what settings you are using. Check your sound card documentation for more information.

WINDOWS 3.1 SOUND CARD CONFIGURATION
Sierra's Windows games should work correctly with any sound card setting, providing there are no hardware conflicts. However, as in DOS, Sierra recommends using the sound card's default settings. When configuring your sound card in Windows, there are two locations to check: the Drivers section of the Control Panel and the MIDI Mapper.

In the Drivers section, you should see the following:

MIDI Mapper
Timer
[MCI] CD Audio
[MCI] MIDI Sequencer
[MCI] Sound

These drivers come with Windows, so if you are missing any, they can be installed by choosing the Add button in the Drivers window and installing them off of your Microsoft Windows Installation disks. In addition to these standard Windows drivers, there should be two or three sound card-specific drivers. These drivers should have the name of your sound card in their title. If these are missing, you will need to reinstall the sound card drivers off of the sound card installation disks. Your sound card documentation will tell you the names of these drivers and how to install them.

The MIDI Mapper should be set to "All FM" or something similar if you have a SoundBlaster Pro, SoundBlaster 16, Pro Audio 16 or compatible card. If your MIDI Mapper doesn't have an "All FM" option, you will need to make a new MIDI Mapper setup. From the MIDI Mapper screen, click on New. Enter a name such as "Test" or "All FM" and then click on OK. You will see a screen with four columns and 16 rows. Click on the word None in the 3rd column and the 1st row. Now click on the small arrow that appears on the right of this box. Choose the FM choice or Synthesizer choice. Do this for ports 1 through 16. Then, make sure that the SRC Channel values match the Dest Channel values (i.e. if the SRC Channel is 10, the Dest Channel should be 10). If they are different, change the Dest Channel to match the SRC Channel by clicking in the Dest Channel box and changing its value. Click on OK and close out the MIDI Mapper. For further information on the correct MIDI Mapper configuration for your sound card, please contact your sound card manufacturer.

If you have a General MIDI device, such as a Roland MT-32 or a SoundBlaster AWE 32, please consult your sound card documentation or contact the sound card manufacturer for the correct MIDI Mapper configuration.

WINDOWS 95 SOUND CARD CONFIGURATION
To make sure that your sound card is configured correctly in Windows 95, check the Audio and MIDI settings in the Multimedia section of Control Panel. The Audio setting defines what driver will be used to produce digitized sound (DAC). Speech and sound effects in a game are usually DAC sounds. The MIDI setting indicates what driver is being used for music playback. The following examples are for the SoundBlaster 16:

AUDIO: SB16 Wave Out
MIDI: MIDI for Internal OPL2/OPL3 FM Synthesis

The names of the Audio and MIDI drivers will vary, depending on your sound card. However, they should be similar to these SoundBlaster 16 drivers. For complete information (including driver names and installation instructions) on Windows 95 drivers for your sound card, contact your sound card manufacturer.

DOS SOUND ISSUES

Problem: The game locks up when a character speaks or a sound effect is played.
Solution: This usually happens with SoundBlaster 16 and compatible cards. To fix it, rerun the INSTALL program, change Music to Adlib and Speech to CMS Sound Blaster. If this does not correct the problem, you may be using non-standard sound card settings, or have a hardware conflict; see the Sound Card Settings section of this document.

Problem: Choppy, repeating or garbled speech.
Solution: This is caused by non-standard sound card settings or a conflict between the sound card and another piece of hardware on your computer. See "DOS Sound Card Configuration" above for supported settings and refer to your sound card documentation for information on resolving hardware conflicts.

WINDOWS 3.1 SOUND ISSUES

Problem: You hear speech but no music.
Solution: This is caused by an incorrect MIDI Mapper setting. See "Windows 3.1 Sound Card Configuration" above for information on correctly setting up the MIDI Mapper.

WINDOWS 95 SOUND ISSUES

Problem: You hear no sound during the game in Windows 95.
Solution: This usually occurs when your sound card's Windows 95 drivers are not installed correctly. Click on Start, then Settings, Control Panel. Double-click the System icon and choose Device Manager. Then double click on the sound, video and game controllers line. If this line is not present or after clicking on it there is no soundcard driver listed, then the soundcard is not set up correctly for Windows 95. Contact your soundcard manufacturer for the latest Windows 95 drivers and for the correct soundcard set up. See the above paragraphs for further information on checking your Windows 95 sound card drivers.